Delivery & Dispatch Information

Beautifully personalised, carefully prepared and lovingly packaged.

At PersonalisedByPenny, we take pride in creating beautiful, personalised gifts. As many of our products are made especially for you, our processing and dispatch times can vary depending on the item ordered and the time of year.

Please read the information below before placing your order.

Processing & Dispatch Times

Some of our products are held in stock and are ready to be personalised, while others are sourced locally or specially ordered.

Our processing times vary depending on the product, availability and seasonal demand.

Where an item requires a longer processing time, this will be clearly stated in the individual product listing.

Custom-Made Orders

Certain products, including our beautiful personalised collar sets, are specially sourced or made to order.

Please allow up to 4 weeks for custom-made orders, unless otherwise stated in the product description.

Pre-Orders

Some of our exclusive collections are available to pre-order.

Pre-orders can take approximately 8–12 weeks to arrive and be ready for dispatch.

The estimated timescale will always be stated in the product listing, so please check carefully before purchasing.

Need Your Order in a Hurry?

We understand that sometimes a special occasion arrives sooner than expected!

If you need an item urgently, please contact us before placing your order so we can confirm whether your requested date is achievable.

Where possible, we are happy to accommodate last-minute orders.

To avoid delaying orders already in progress, urgent orders may be completed outside our usual working hours.

We do not charge an additional fee for this service.

Please note that while we will always do our best to help, delivery dates cannot be guaranteed.

Our Standard UK Delivery

All standard UK orders are dispatched using Royal Mail Tracked 24.

Once dispatched, your parcel would normally be expected to arrive within approximately 1–2 working days, although this is an estimate rather than a guaranteed delivery date.

You will receive a dispatch confirmation email containing your tracking information so you can follow your parcel's journey.

DPD Next-Day Delivery

If you require a faster delivery service, DPD next-day delivery may be arranged on request, subject to availability and an additional postage charge where applicable.

Please contact us before ordering to discuss this option.

Please remember that choosing a faster delivery service does not automatically shorten the time required to create or personalise your order.

Postal Delays

Once your order has been dispatched, delivery is handled by the chosen courier.

Although most parcels arrive promptly, occasional delays can occur due to circumstances outside our control.

If your parcel is delayed, please check your tracking information and contact us if you need assistance.

For missing Royal Mail parcels, please allow up to 10 days after the expected delivery date for us to investigate and, where eligible, raise a claim with Royal Mail.

We will assist you in resolving delivery issues in accordance with your statutory consumer rights.

Personalisation Details

Please ensure all names, spellings, sizes, colours and embroidery choices are correct before placing your order.

If any information is missing, we may need to contact you before beginning your order, which could delay dispatch.

Thank You for Your Patience

Every personalised piece is created with care and attention to detail.

We truly appreciate your patience while we prepare your order and thank you for choosing to support our small business.

With love,

Penny ♡

PersonalisedByPenny